Until further notice, Development Services will be closed to the public due to COVID-19. We are still operational. You can reach us at 479.575.8233.
We apologize for any inconvenience and appreciate your flexibility and cooperation during this time.
New Online Development, Licensing and Permitting Portal Coming July 13
On July 13, the City of Fayetteville will be implementing a new web-based system called EnerGov™ to handle applications and payments for Planning, Engineering, Building Safety, Business Licensing, Alcoholic Beverage and HMR/Supplemental Beverage. The upgrade is part of an ongoing City initiative to streamline, simplify and automate these processes. In preparation for the launch of EnerGov™, the existing system for permit, planning and license applications will close down on July 8, allowing City staff time to move applications in process to the new system and test it before it becomes available for public use on July 13, 2020.
The new portal will guide users step by step through the application process and remove the need to submit documents separately to various City offices. Instead, users will upload all the necessary information and documentation in a single online system, which will then automatically forward the materials to the proper City departments. Users will also have the ability to log in to track the process of their application.
When EnerGov™ launches on July 13, Development Services and Accounting customers will be invited to create a login profile and register for the new system. Online video tutorials will be available to help users learn how to upload their materials and navigate the system.
For more information, call 479-575-8242 or email firstname.lastname@example.org.
Please explore our Development Manual to learn more about where we’ve been, where we are and where we’re going.
Continuous Process Improvement
In an effort to improve service, The Development Services team has embarked on a training program to teach City staff how to analyze process flow, eliminate waste, and increase quality and customer service for all Development Review processes, including development entitlement, permitting, and zoning. The process analysis will reduce inefficiencies, identify and resolve communication gaps, create a clear and concise path for our customers, and instill the mindset of continuous improvement for everyone involved.
The team recently took a deep dive into the Commercial Development Permitting Process, which involved the most "touch points" by city staff. During this review, staff identified wastes and communication loops on the planning, grading, and permitting of Commercial Development projects. As a result, customers will begin to see a shorter time line for the permitting and certificate of occupancy.
All of these efforts by Development Services staff have the key goal, as identified in the 2017 Strategic Plan, of improving customer service by streamlining processes, reducing barriers and red tape, embracing technology, and improving communications. The work will create streamlined processes to be implemented during the migration to a new permitting software system in the coming months.